Refund & Exchange Policy
Refunds & Exchanges
For our fragrance products, we accept returns on all full-size fragrances that are in their original seal and packaging, unused, and are in “good as new” condition.
For our candle products, we accept returns on all full-size candles that are in their original condition, have their lid, have their wax cover, and have not been burnt or had the wax adultered. They should be returned in “good as new” condition.
We request that all returns, whether for our at-home trial or for normal purchases, are submitted within 7 days after delivery and receipt.
Additionally, we request that all fragrances or candles are shipped back in their original Snif packaging to ensure proper safety during transit.
If an item is returned back to us in any other condition than “good as new,” we will unfortunately not be able to accept the return and you will be responsible for the full cost of the product.
We do not accept exchanges at this time.
We can only process refunds for both at-home trials and normal purchases once we have received the product back at our warehouse and inspected the quality of the return.
We will process all refunds within 7 days of the return being delivered and received at our warehouse.
We reserve the right to reject any product that is returned to us and that we find in an unusable condition. If we reject your return, it will be sent back to you at your expense and a refund will not be issued.
In order to place a return, email support@bestfriendfragrances. In the email, include your order number (starting with BFF), the items you wish to return, and include pictures of the condition of the items for return.
Once your return is processed, you'll receive step-by-step instructions and a prepaid shipping label in the portal and via email.